Warranty

Process of warranty:

The company will inspect and repair the product free of charge, in the case that the product is damaged or defected, which caused by the manufacturer under the proper use according to the instructions and within the warranty period referring to the date of purchase by completing the registration according to the warranty policies.

Therefore, the customer must bring a warranty slip or a proof of warranty and a payment receipt with clear and no amendment to it every time they use the service. If the customer alters, disassembles the components of the product, or repairs it by yourself in any of the ways, we will strictly not be responsible for this warranty coverage. By registering online to increase the warranty period, the registration information must be filled in truthfully and completely with uploaded receipts. If the conditions are not met, the warranty will not be extended in any case.

Register your Silver Cross

Our warranty applies whether you register your Silver Cross not but registering gives you the best peace of mind as you will no longer need to retain a physical copy of your proof of purchase, and we can ensure that we have the absolute correct information in case of repair.

WHY REGISTER?

ONLINE WARRANTY
We know any time is a long time to hold onto a receipt, especially when you’re busy living life, so we keep an electronic record of your purchase on file for your peace of mind.

CONFIRMED OWNERSHIP
Those who register become official owners of their Silver Cross product. If your Silver Cross product was ever lost or stolen, your Unique Serial ID + registration become an easy way for us to help get it back to you.

FASTER SUPPORT
Our registration system is integrated with our help desk. Those who register can skip filling in the small details when filing a warranty claim.

GLOBAL NETWORK
The relationships we’ve built around the world allow us to ensure a resolution is always within arm’s reach, wherever the world finds you.

EXCLUSIVE ACCESS
Those who register also enjoy early access to exclusive content, including care & repair videos for your product and seasonal offers for Silver Cross owners, as well as travel tips and stories curated by Silver Cross .

How do I register?

Just click on the “REGISTER NOW” button below to fill out the registration form and include your Unique Serial ID and an attachment of your receipt, invoice, or digital order confirmation. Then, enjoy the benefits.

Silver Cross standard warranty

Standard 4-year manufacturer’s warranty

- When the customer does not have a clear proof of guarantee and does not have a receipt to show to the officer, or in case of registering online and finds that the information is not true or incomplete with receipt that is not uploaded, the warranty will be terminated immediately.
- The product is defective because it was misused in anyway, which it was designed nor did not comply with the instructions.
- The product has been modified or repaired by a person who is not a staff of the company that must be responsible for the warranty services.
- Scratches, tears and rusts caused by general use. Shock Dropping, getting wet, or deteriorating with normal use, such as strollers’ wheels, fabrics, rubber materials, damaged to sewing parts, and deterioration of resin parts from an exposure to the ultraviolet rays in the sunlight.
- The product warranty does not include both return shipping/delivering fees or in all cases.
- This warranty does not include damages, continuously affected by using products in all cases.
- The company give no rights to exchange new product once the product has been used.
- Products that have been through accidents, drops, or events that severely affected the product that cannot be repaired.

**The warranty terms are subject to changes without noticing to you

This warranty is valid only when customer bought from authorized distributor or retailer in Thailand.

If you need more information and assistance regarding warranties, don’t hesitate to contact us.